RETURN & REFUND POLICY
We do not offer free returns. Customers are responsible for return shipping charges.
If you are not completely satisfied with your purchase, you can return any unworn, unwashed product, within 14 days of receipt.
Item must arrive back to Loopty Loo Designs within 14 days of receipt to receive a refund. If items arrive to us after 14 days of receipt, store credit may be issued up to 30 days after receipt. We are not able to offer anything for items returned 30 days after receipt.
Shipping is not included in refund.
**Please keep tracking information on all items sent back to us.
You MUST email support@looptyloodesigns.com to schedule a return.
Please include your order number, and the reason for the return.
ALL SALES ARE FINAL on clearance items.
DEFECTIVE ITEMS
Please inspect items carefully upon receipt.
We strive to send perfection but, every once in a while, a defective item may slip through the cracks. If you believe you have received a defective item, please contact support@looptyloodesigns.com as each item is handled on a case-by-case basis.
We stand behind our products 100% and are happy to offer a full refund or store credit for items that are returned back to us, unwashed and unworn. After contacting our team via email, we can issue a shipping label for you to attach to a package of your own.
You MUST contact Loopty Loo Designs within 14 days of receipt to initiate a claim for a defective item. Defective items must be returned to us within 14 days of receipt. We do not offer exchange, refund, credit or otherwise on purchases over 14 days.
If items arrive to us after 14 days of receipt, store credit may be issued up to 30 days after receipt. We are not able to offer anything for items returned 30 days after receipt.
**Please remember an exchange is not always possible.
**All defects are handled individually. Policy on defective items is subject to change at any time.
**Picture of defect required.
If you believe you have received a defective item; please email our team at support@looptyloodesigns.com
EXCHANGES
Due to the limited quantities we may not be able to offer exchanges.
You can exchange any unworn, unwashed product, within 14 days of receipt.
Item must be shipped back to Loopty Loo Designs within 14 days of receipt to process an exchange. We are not able to offer an exchange after 14 days of receipt. Customer is responsible to pay an exchange fee of 6 for one item and $7.50 for 2+ items.
You must contact Loopty Loo Designs to initiate an exchange. We will send an invoice for the exchange fee and once the exchange fee has been paid, we will send a return label to your email. Packages can be returned in your mailbox, a blue USPS mailbox or anywhere that accepts USPS First Class packages. Once we see that the package has been shipped. We will ship out your new item.
If you don’t find the answer to your questions; please contact us at support@looptyloodesigns.com